Contact
Need help? We respond within 24 hours, every day.
Whether you have a pre-purchase question, need order help, or want to chase a tracking update - reach out and a real person on our team will get back to you quickly.
How to reach us
Email: tiddytoysteam@gmail.com
Response time: Within 24 hours, usually faster
Order issues: Include your order number (starts with #) for the fastest help
Common questions
Before you contact us, you may find your answer faster here:
- FAQ - Materials, cleaning, storage, sizing
- Discreet shipping - What it looks like, what to expect
- Silicone vs TPE - Which is right for you
- Shipping policy - Delivery times by region
- Refund & returns policy
Damage or defect claims
We request that you record a continuous unboxing video before opening your sealed delivery, showing the box, packaging and product. If your order arrives damaged, defective, incorrect or incomplete, email us as soon as possible, preferably within 3 calendar days of delivery. Include your order number, a description of the issue and your unboxing video; photos can provide extra detail.
See our Refund Policy.
Email: tiddytoysteam@gmail.com
Subject line: “Damage claim - Order #[your order number]”
Wholesale, press, partnerships
Wholesale enquiries, press requests, content collaborations, and affiliate applications all go to the same email - just include the topic in the subject line and we’ll route it to the right person.
Business details
Tiddy Toys
Ocean Shores, NSW 2483
Australia
We ship worldwide from our partner facility. All correspondence handled by our Australian team.