Refund policy

Change of mind

Due to the personal nature of our products, we do not accept returns, exchanges or refunds for change of mind.

Unboxing video

We request that you record one continuous, clear unboxing video before opening your sealed delivery. Show the outside of the box, shipping label, seals, internal packaging and the product as you remove it. Show any visible damage or missing or incorrect items. You do not need to appear in the video.

Damaged, defective or incorrect items

Inspect your order when it arrives. Report any damage, defect or incorrect or missing item to tiddytoysteam@gmail.com as soon as possible, preferably within 3 calendar days of delivery.

Include your order number, a short description of the issue and your unboxing video. Clear photos can provide additional detail.

Contact us

For any questions about your order, contact tiddytoysteam@gmail.com with your order number.